Description of Error:
When attempting to use the optimize routes or calculate route functions in ESC with Microsoft Mapping enabled, a user may receive the following error:
An Error Occurred During CalculateRoute: Exception From HRESULT: 0xxxxxxxxx
Cause of Error:
This error can be caused by having invalid address information in ESC.
Determine which customers and techs are associated to the mapping calculation you are trying to run. Then check the following places for invalid addresses:
1. Company → System Setup → Company Information
2. Dispatch → Enter Technicians
3. Customer Info → Enter Customers
Correct the address(es) and rerun the mapping routine.