Email was not sent successfully....Response: 535 5.7.3 Authentication unsuccessful.

Description of Error:

When attempting to email out of ESC or send an email page, the following error may be returned:

Email was not sent successfully. The error returned was: Error sending: Request VHJahW51Yxp===

Response: 535 5.7.3 Authentication unsuccessful.

Cause of Error:

An invalid user name or password exists in ESC for the provided SMTP email account.

Resolution:

1. Log in to your email host provider as the Admin.

2. Locate the 3rd party authentication passcode settings.

• Note: If this is the first time setting up 3rd party authentication, you may need to contact your IT department for the configuration of this utility.

3. Request a new passcode for ESC.

4. Log in to ESC and navigate to Company > System Setup > Email.

5. Update the Email Password with the new passcode provided.