Payment has cleared the register and the invoice cannot be edited

Description of Error:

When attempting to modify an invoice within the Sales Invoicing screen that has been tendered and deposited with ESC Accounting, they get the following error message:

Payment has cleared the register and the invoice cannot be edited

Cause of Error:

This error indicates that a payment was tendered and deposited and therefore the invoice cannot be edited.

Resolution:

  1. If the transaction was in a period that has been closed you need to reopen it. This is done by clicking on Company → Select Open Accounting Period. 
  2. Then you need to go to the Banking→Account Register to void out the deposit. This will allow you to cancel the payment on the invoice.
  3. This is done in the Receivables→Cancel Payments/Credits screen. 
  4. After the payment has been removed you are now able to edit the invoice. After you edit it you must re-apply the payment and deposit.
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