Error sending emails


Description of Error:

When attempting to send an email out of ESC for the first time, a user may get one of the following errors:

Error sending message: Error sending: The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.

Error sending: Error sending: Request: HELO Laptop01.secureaccessservices.local
Response 530 Not logged in.

Error sending message: Error sending: The requested name is valid, but no data of the requested type was found

Error sending message: Error sending: Remote hostname provided cannot be resolved to a valid Internet address

Error sending message: Error sending: Invalid mail protocol

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Cause of Error:

This error is caused by entering in an invalid SMTP or POP3 address into the ESC system setup screen.


To correct the problem, do the following:

  1. Go to Company → System Setup → Email. In the General tab, be sure to enter in a valid SMTP address, user login and user password. Ensure there are no spaces before or after any of this data (this can easily happen if you are copying and pasting the information). 
  2. On the Addresses tab, be sure to fill in the User Name and User Email Address for the emails.
  3. If you are using the American Home Shield integration, go to the Integrations tab and select American Home Shield. Make sure the POP3 Server, POP3 User, POP3 Password, Port, and the Use SSL and Use STARTTLS check boxes are configured correctly.
  4. If you will be emailing information to your technicians go to the Tech Emails tab and be sure to fill in all the fields at the top of the screen and check at least one box below. Then go to the Dispatch → Enter Technicians screen and make sure that all techs have a valid email address.
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