Description of Error:
The following error may appear when posting invoices or other transaction to QuickBooks or Sage 50:
Unable to find AR account ID in Chart of Accounts
Cause of Error:
Within the Company → System Setup → System Accounts in ESC, the Accounts Receivable account number reference is blank.
Since the AR account has been removed, ESC is unable to reference invoices to a valid Accounts Receivable account on sales invoices.
Resolution:
To correct the problem:
- Have all other users exit out of ESC.
- In ESC, go to Company → System Setup → System Accounts.
- Click the drop down for Accounts Receivable and choose the valid AR account.
- Click SAVE and exit of the system setup screen.
- Close out of ESC entirely to allow the changes to take effect.
- Log back into ESC and you should now be able to post invoices.
Additional Information:
This error is flagged when posting to third party programs like QuickBooks or Sage 50. However, as the AR account is a mandatory account in system setup, other errors may occur when using ESC as a standalone product.
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