Product does not produce a good account number

Description of Error:

The following error appears when saving an invoice:

Product does not produce a good cost debit account number

Cause of Error:

This error occurs when the Cost Debit account is not a valid account number. This may occur if you are using XX codes and the account was never created.

Resolution:

The resolution for both causes is the same - either create the account or adjust the item you're adding to the invoice to use an existing account.

Inventory Item:

  1. Go to Company → System Setup and click on the System Accounts tab.
  2. Verify the Inventory Account field is set to a valid account by clicking the magnifying glass icon and selecting the account from the list. If the account shows the characters XX in it, make a note of the number shown and jump to the section of this document entitled "Working with XX codes".
  3. Save and try adding the item to the invoice again.

Billing Code:

  1. Go to Sales → Enter Billing Codes and recall the code that caused the error.
  2. Verify the Cost Debit field is set to a valid account by clicking the magnifying glass icon and selecting the account from the list. If the account shows the characters XX in it, make a note of the number shown and jump to the section of this document entitled Working with XX codes.
  3. Save and try adding the item to the invoice again.

Working with XX codes:

If the item that caused the error contained the characters XX in it, you will need to make sure you have the proper accounts setup to use it.

  1. Go to Company → Enter Departments.
  2. Print or write out each department number.
  3. Exit that screen and go to Company → Enter Chart of Accounts.
  4. Verify that if you replaced the XX characters in the account number you wrote down with every department number you have, it would match an existing account number.

Example: The cost debit on a billing code shows 40XX1. You have departments 01, 02 and 40. In order for this billing code to work you must have a 40011, 40021 and 40401 account setup. If those accounts do not exist, create them and then try adding the item to the invoice again.

Was this article helpful?
0 out of 0 found this helpful

Still have a question? Try searching here or join an online chat below!

0 Comments

Please sign in to leave a comment.