After upgrading to Internet Explorer 9, users may notice that when they log into the ESC Web Front Office, the front office dispatch board may display with a red "X" instead of the normal graphics.
Cause of Issue:
Internet Explorer 9 has some prerequisites that must be met in order to use it with ESC Web Front Office. See below.
Internet Explorer 9 will work with ESC Web Front Office if the following things are set up:
- 1.Install Microsoft Silverlight (dispatch board requirement)
- 2.Disable the Windows Pop-up blocker (or other third party pop-up blockers) to be able to access the Front Office website (you will need to close and re-open the browser for changes to take effect)
- 3.Ensure that Adobe Reader is installed (for reports)
Reboot the computer after making these changes and the Web Front Office will now work with Internet Explorer 9.