While attempting to setup your integration with Fleetmatics, you realize that the In-Truck GPS is not available (grayed out) in the Settings section of the ESC Connections Server.
Your database is currently not licensed for any In-Truck GPS package.
If you have been provided a new license key by dESCO for your Fleetmatics integration, make sure that license key has been added to your database. To do this, highlight and copy the new license key from the email you received. Then, in ESC, go to Help → About → License and paste the key into the field provided. Click OK and then close the About screen. On the ESC Connections Server, expand the Settings option and click the Apply button to pick up the new license.