"Cost accounts are missing"

The following error appears when you attempt to save an invoice:

Cost accounts are missing

Cause

This is caused when the cost account associated with the inventory item or billing code has been deleted.

Resolution

To fix this problem identify whether the item is an inventory part or a billing code. Then do the following:

Inventory Part

Double-click on the item in the Item List screen to open the Inventory Entry screen. Click the drop-down arrow in the Inventory Acct. and Cost Account fields and verify that they contain valid accounts. If necessary, change the accounts then save the item and try to add it to the invoice again.

Billing Code

Recall the item on the Enter Billing Codes screen (Sales menu). Click the drop-down arrow in the Cost Debit and Cost Credit fields and verify that they contain valid accounts. If necessary, change the accounts then save the item and try to add it to the invoice again.

Additional Information

None of the fields listed above should reference special accounts that are required to be attached to a vendor or customer. Examples of these accounts include: Accounts Payable, Accounts Receivable, Sales Tax Payable, etc.

Special Note

If any of the fields shown above contain a number with the characters XX anywhere in it, do not change the account. Instead write down the full number instead. Return to the invoice and note the department used on it. Replace the XX in the account with the department number. Go to the Enter Chart of Accounts screen and verify that this account exists. If it does not, create it. Customers using the QuickBooks or Sage 50 integration should then run through the accounting wizard to add the account to that program.

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