Release Notes

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Release: 15.07

 We are pleased to announce the release of ESC 15.07. This version of ESC focuses on making it easier for you to get paid. See the list below for a list of some of the features contained in this update.

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ESC Desktop

  • Users may now securely store credit cards.
    Through the Clearent integration, ESC now allows you to securely save credit cards for each customer and location that can be used for future transactions.
    • Direct communication with Clearent’s vault means your company in full compliance with
      PCI standards. NO credit card information is ever entered or stored in your database.
    • Stored cards can be applied to invoices for that customer.
    • You can also use stored cards to automate monthly credit card charges for agreement
      plans. This has been proven to be the most effective way of selling agreements as it
      feels like less commitment to the customer and is much easier for you.
  • Integration with Clearent SREDKey Readers
    Being able to swipe credit cards in the office is fantastic if you deal with any point of sale
    transactions. The new SREDKey reader hooks up to ESC Desktop through a USB cable, giving you
    lower rates and accurate entry.
  • Easier reconciliation
    We are now passing more data to the Clearent Virtual Terminal to make it easier to reconcile
    payments with the bank and ESC.
  • Better discounts
    Discounts now flow all the way from quote to dispatch to invoice making sure the price you
    quoted is exactly what you charge.
  • ESC Accounting users can now file their payroll taxes electronically.
  • Fixed an issue on the Purchase Order List where searching with decimal points caused an error.
  • Fixed an issue where a payment method could get overwritten when charging a credit card.

ESC Mobile

  • Integration with Clearent EMV Readers on ESC Mobile
    You can now accept chip cards and reduce your exposure to fraudulent charges. The new card
    readers also come in a Bluetooth option which makes it easy to connect to devices in rugged
    cases.

Release: 15.02

ESC Desktop

  • ESC Desktop client now supports click-to-update on all major and minor releases
    • Previously, major releases, such as version 13 to version 14, would require a complete uninstall/reinstall process
  • coolfront (formerly Profit Strategies) has been rebranded in ESC
    • coolfrontFlat Rate import remains unchanged
  • coolfront items now have a new customer-facing description that is searchable
  • coolfront data may no longer be exported from ESC

ESC Mobile

  • Added new feature: Timesheet
    • The logged-in Technician will now see Completed time entries on their device
    • This release offers a 4-week rolling data
      • Example: If you look on 3/25/2019, you will see Timesheet data from 3/3/2019 through 3/30/2019
  • Added three lines of description on items
    • When searching you will now see three lines of description
    • coolfront users will see both Customer and Technician Notes up to 150 characters

Release: 15.01

ESC Desktop

  • Added the ability to use FieldEdge Payments in ESC
  • Resolved an issue with AHS TLS Compliance

Release: 15.00.30

ESC Desktop

  • Fixed an issue that prevented saving a Purchase Order

Release: 15.00.29

ESC Desktop

  • Improved Connections Server performance
  • Added Export/Print List User permissions
  • Improved Dispatch Board performance when using integrated GPS
  • When Posting monthly invoices for agreements, you can now specify a Posting Date
  • ESC date will now automatically roll-over to match today's date
  • Date on the ESC login screen has been removed
  • Date in the lower-left corner of ESC has been removed
  • Added new User permission: Edit Remove Payments (unchecked by default)
  • Added new User permission: Edit Credit Rating (unchecked by default)

ESC Mobile

  • Added an option to attach pictures in normal or high resolution
  • Fixed an issue where Sales Sort Codes would not populate
  • Fixed an issue with customer history descriptions on iOS
  • Fixed an issue with pinch/zoom on Android
  • Fixed an issue with Mobile Manager access

Release: 15.00.25

ESC Desktop

  • Flat Rate Items can now default to first or None pricing (disabled by default)
  • Company | System Setup | Inventory | Default to first flat rate
  • Cost Type can now be adjusted on your Quotes (disabled by default)
  • Company | System Setup | Inventory | General | Cost type on quotes
  • Fixed an issue with the Dispatch Board

Release: 15.00.22

ESC Desktop

  • Added an Employee Biography tab to Enter Employees and Enter Technicians
  • Added a new Insert option, Employee Biography, to Status Notifications
  • Added ability for Trip Charge to automatically apply to a Dispatch
  • Improved performance of Dispatch Board
  • Automatic Trip Charge can now be added to Dispatches
  • Flat Rate Items will now default to a Repair type of None
  • Fixed an issue where Insert Address did not display on Templates
  • Fixed an issue when trying to Save an Inventory Part without a Category
  • Fixed an issue that could cause incorrect Contact info to appear on Dispatch Board

Release: 15.00.13

ESC Mobile

  • Improved performance of mapping

Release: 15.00.08

ESC Desktop

  • Added Service Roundtable integration.

Release: 15.00.07

ESC Desktop

  • Added ability to Copy certain data from a List View
  • Added a POS selection in the Add Invoice button on the invoice list
  • Improved List View search logic
  • Added the ability to designate a List View as default
  • Improved list view filters

Release: 15.00.06

ESC Desktop

  • Fixed a bug that affected the ESC Accounting Server and Sage50 integration

ESC Mobile

  • Fixed an issue that caused the SOAP:Exception error

Release: 15.00.05

ESC Desktop

  • ESC now retains Server Name or Address associated with ESC Accounting Server
  • Added default configuration options for common email providers
  • Added ability when using Open Company to automatically detect the server

Release: 15.00.03

ESC Desktop

  • Updated Google Mapping icons
  • Fixed an issue when scanning Flat Rate parts
  • Add Techs to the Dispatch window now sorts alphabetically
  • Added Info block to the Availability view on the Dispatch Board

Release: 15.00.02

ESC Desktop

  • Updated Google Mapping icons
  • Fixed an issue that caused ESC to close when using a List View
  • Fixed an issue with the View Ordered Parts screen
  • Map view will now only display techs using Mobile or GPS integration
  • Map view will display Company address if no Dispatch was selected
  • Improved performance of ESC Connections Server

Release: 15.00.00

ESC Desktop

  • Added Google Maps Integration
  • Added Date/Time Stamp with User Name to Notes fields
  • Added Customer Center user interface
  • Added new Search feature to Icon Bar
  • Updated user interface for Dispatch Board
  • Updated user interface for List Views
  • Updated Icon Bar to include List Views
  • Added ability to have each List View open simultaneously
  • Added the ability to work on multiple transactions simultaneously
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