Release Notes

Release 15.13

 We are pleased to announce the release of ESC 15.13. This version of ESC focuses on making it easier for you to get paid. See the list below for a list of some of the features contained in this update.

Release 15.13

ESC Desktop

• Updated the URL that Argotrak integration uses to re-establish the connection between ESC and Argotrak.
• Added advanced troubleshooting tools related to processing payments with Clearent.  Added the option to log each transaction when it’s sent to Clearent. When enabled it creates a log on the server every time a request is sent to Clearent.  
• Clicking help on the dashboard now opens the help center's new URL.

Release 15.11

ESC Desktop

• When saving a credit card on file for use on future payments, that card can now be shared between locations. This is ideal for commercial customers that have multiple locations, wanting to use a single card for all transactions.
• Within the Customer Center, you can easily see whether a customer has a credit card stored on file.
• When using ESC Accounting, you can use cards on file for recurring translations. This is perfect for setting up payment plans for customers that can't afford everything they need at once.
• ESC will send the associated zip code with payment information on recurring transactions to comply with new Visa regulations, helping ensure your costs do not increase.
• Help links have been updated to provide even more relevant information. The Help option on the left of the dashboard now opens the Support site in-app.
• Links to process payments via Cayan have been removed as our partnership and ability to support payments through this platform have now ended.
• In EAS Accounting, fixed a bug with the payments drop-down under the Enter Payments and Enter PrePayments screens. 

ESC Mobile

• Saved credit cards can be used to process a payment from the field. This functionality can be enabled or disabled for each technician.
• When using a card on file, there is an improved notification alerting you that a charge has successfully been completed in on ESC mobile.

Release: 15.07

ESC Desktop

• Users may now securely store credit cards.
  Through the Clearent integration, ESC now allows you to securely save credit cards for each customer and location that can be used for future transactions.
  • Direct communication with Clearent’s vault means your company in full compliance with
    PCI standards. NO credit card information is ever entered or stored in your database.
  • Stored cards can be applied to invoices for that customer.
  • You can also use stored cards to automate monthly credit card charges for agreement
    plans. This has been proven to be the most effective way of selling agreements as it
    feels like less commitment to the customer and is much easier for you.
• Integration with Clearent SREDKey Readers
  Being able to swipe credit cards in the office is fantastic if you deal with any point of sale
  transactions. The new SREDKey reader hooks up to ESC Desktop through a USB cable, giving you
  lower rates and accurate entry.
• Easier reconciliation
  We are now passing more data to the Clearent Virtual Terminal to make it easier to reconcile
  payments with the bank and ESC.
• Better discounts
  Discounts now flow all the way from quote to dispatch to invoice making sure the price you
  quoted is exactly what you charge.
• ESC Accounting users can now file their payroll taxes electronically.
• Fixed an issue on the Purchase Order List where searching with decimal points caused an error.
• Fixed an issue where a payment method could get overwritten when charging a credit card.

ESC Mobile

• Integration with Clearent EMV Readers on ESC Mobile
  You can now accept chip cards and reduce your exposure to fraudulent charges. The new card
  readers also come in a Bluetooth option which makes it easy to connect to devices in rugged
  cases.

Release: 15.02

ESC Desktop

• ESC Desktop client now supports click-to-update on all major and minor releases
  
  • Previously, major releases, such as version 13 to version 14, would require a complete uninstall/reinstall process
• coolfront (formerly Profit Strategies) has been rebranded in ESC
  • coolfrontFlat Rate import remains unchanged
• coolfront items now have a new customer-facing description that is searchable
• coolfront data may no longer be exported from ESC

ESC Mobile

• Added new feature: Timesheet
  • The logged-in Technician will now see Completed time entries on their device
  • This release offers a 4-week rolling data
    • Example: If you look on 3/25/2019, you will see Timesheet data from 3/3/2019 through 3/30/2019
• Added three lines of description on items
  • When searching you will now see three lines of description
  • coolfront users will see both Customer and Technician Notes up to 150 characters

Release: 15.01

• ESC Web Front Office has been discontinued in version 15.2
  • If you are a current ESC Web Front Office User please contact ESC Support prior to upgrading.

ESC Desktop

• Added the ability to use FieldEdge Payments in ESC
• Resolved an issue with AHS TLS Compliance

Release: 15.00.30

ESC Desktop

• Fixed an issue that prevented saving a Purchase Order

Release: 15.00.29

ESC Desktop

• Improved Connections Server performance
• Added Export/Print List User permissions
• Improved Dispatch Board performance when using integrated GPS
• When Posting monthly invoices for agreements, you can now specify a Posting Date
• ESC date will now automatically roll-over to match today's date
• Date on the ESC login screen has been removed
• Date in the lower-left corner of ESC has been removed
• Added new User permission: Edit Remove Payments (unchecked by default)
• Added new User permission: Edit Credit Rating (unchecked by default)

ESC Mobile

• Added an option to attach pictures in normal or high resolution
• Fixed an issue where Sales Sort Codes would not populate
• Fixed an issue with customer history descriptions on iOS
• Fixed an issue with pinch/zoom on Android
• Fixed an issue with Mobile Manager access

Release: 15.00.25

ESC Desktop

• Flat Rate Items can now default to first or None pricing (disabled by default)
• Company | System Setup | Inventory | Default to first flat rate
• Cost Type can now be adjusted on your Quotes (disabled by default)
• Company | System Setup | Inventory | General | Cost type on quotes
• Fixed an issue with the Dispatch Board

Release: 15.00.22

ESC Desktop

• Added an Employee Biography tab to Enter Employees and Enter Technicians
• Added a new Insert option, Employee Biography, to Status Notifications
• Added ability for Trip Charge to automatically apply to a Dispatch
• Improved performance of Dispatch Board
• Automatic Trip Charge can now be added to Dispatches
• Flat Rate Items will now default to a Repair type of None
• Fixed an issue where Insert Address did not display on Templates
• Fixed an issue when trying to Save an Inventory Part without a Category
• Fixed an issue that could cause incorrect Contact info to appear on Dispatch Board

Release: 15.00.13

ESC Mobile

• Improved performance of mapping

Release: 15.00.08

ESC Desktop

• Added Service Roundtable integration.

Release: 15.00.07

ESC Desktop

• Added ability to Copy certain data from a List View
• Added a POS selection in the Add Invoice button on the invoice list
• Improved List View search logic
• Added the ability to designate a List View as default
• Improved list view filters

Release: 15.00.06

ESC Desktop

• Fixed a bug that affected the ESC Accounting Server and Sage50 integration

ESC Mobile

• Fixed an issue that caused the SOAP:Exception error

Release: 15.00.05

ESC Desktop

• ESC now retains Server Name or Address associated with ESC Accounting Server
• Added default configuration options for common email providers
• Added ability when using Open Company to automatically detect the server

Release: 15.00.03

ESC Desktop

• Updated Google Mapping icons
• Fixed an issue when scanning Flat Rate parts
• Add Techs to the Dispatch window now sorts alphabetically
• Added Info block to the Availability view on the Dispatch Board

Release: 15.00.02

ESC Desktop

• Updated Google Mapping icons
• Fixed an issue that caused ESC to close when using a List View
• Fixed an issue with the View Ordered Parts screen
• Map view will now only display techs using Mobile or GPS integration
• Map view will display Company address if no Dispatch was selected
• Improved performance of ESC Connections Server

Release: 15.00.00

ESC Desktop

• Added Google Maps Integration
• Added Date/Time Stamp with User Name to Notes fields
• Added Customer Center user interface
• Added new Search feature to Icon Bar
• Updated user interface for Dispatch Board
• Updated user interface for List Views
• Updated Icon Bar to include List Views
• Added ability to have each List View open simultaneously
• Added the ability to work on multiple transactions simultaneously