Release Notes

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Upcoming Release: 15.2

ESC Desktop

  • ESC Desktop client now supports click-to-update on all major and minor releases
    • Previously, major releases, such as version 13 to version 14, would require a complete uninstall/reinstall process
  • CoolFront (formerly Profit Strategies) has been rebranded in ESC
    • CoolFront Flat Rate import remains unchanged
  • CoolFront items now have a new customer facing description that is searchable
  • CoolFront data may no longer be exported from ESC

ESC Mobile

  • Added new feature: Timesheet
    • The logged in Technician will now see Completed time entries on their device
    • This release offers a 4 week rolling data
      • Example: If you look on 3/25/2019, you will see Timesheet data from 3/3/2019 through 3/30/2019
  • Added three lines of description on items
    • When searching you will now see three lines of description
    • CoolFront users will see both Customer and Technician Notes up to 150 characters

Release: 15.1

ESC Desktop

  • Added the ability to use FieldEdge Payments in ESC
  • Resolved an issue with AHS TLS Compliance

Release: 15.00.30

ESC Desktop

  • Fixed an issue that prevented saving a Purchase Order

Release: 15.00.29

ESC Desktop

  • Improved Connections Server performance
  • Added Export/Print List User permissions
  • Improved Dispatch Board performance when using integrated GPS
  • When Posting monthly invoices for agreements, you can now specify a Posting Date
  • ESC date will now automatically roll-over to match today's date
  • Date on the ESC login screen has been removed
  • Date in the lower left corner of ESC has been removed
  • Added new User permission: Edit Remove Payments (unchecked by default)
  • Added new User permission: Edit Credit Rating (unchecked by default)

ESC Mobile

  • Added an option to attach pictures in normal or high resolution
  • Fixed an issue where Sales Sort Codes would not populate
  • Fixed an issue with customer history descriptions on iOS
  • Fixed an issue with pinch/zoom on Android
  • Fixed an issue with Mobile Manager access

Release: 15.00.25

ESC Desktop

  • Flat Rate Items can now default to first or None pricing (disabled by default)
  • Company | System Setup | Inventory | Default to first flat rate
  • Cost Type can now be adjusted on your Quotes (disabled by default)
  • Company | System Setup | Inventory | General | Cost type on quotes
  • Fixed an issue with the Dispatch Board

Release: 15.00.22

ESC Desktop

  • Added an Employee Biography tab to Enter Employees and Enter Technicians
  • Added a new Insert option, Employee Biography, to Status Notifications
  • Added ability for Trip Charge to automatically apply to a Dispatch
  • Improved performance of Dispatch Board
  • Automatic Trip Charge can now be added to Dispatches
  • Flat Rate Items will now default to a Repair type of None
  • Fixed a issue where Insert Address did not display on Templates
  • Fixed a issue when trying to Save an Inventory Part without a Category
  • Fixed a issue that could cause incorrect Contact info to appear on Dispatch Board

Release: 15.00.13

ESC Mobile

  • Improved performance of mapping

Release: 15.00.08

ESC Desktop

  • Added Service Roundtable integration.

Release: 15.00.07

ESC Desktop

  • Added ability to Copy certain data from a List View
  • Added a POS selection in the Add Invoice button on the invoice list
  • Improved List View search logic
  • Added the ability to designate a List View as default
  • Improved list view filters

Release: 15.00.06

ESC Desktop

  • Fixed a bug that affected the ESC Accounting Server and Sage50 integration

ESC Mobile

  • Fixed an issue that caused the SOAP:Exception error

Release: 15.00.05

ESC Desktop

  • ESC now retains Server Name or Address associated with ESC Accounting Server
  • Added default configuration options for common email providers
  • Added ability when using Open Company to automatically detect the server

Release: 15.00.03

ESC Desktop

  • Updated Google Mapping icons
  • Fixed a issue when scanning Flat Rate parts
  • Add Techs to the Dispatch window now sorts alphabetically
  • Added Info block to the Availability view on the Dispatch Board

Release: 15.00.02

ESC Desktop

  • Updated Google Mapping icons
  • Fixed an issue that caused ESC to close when using a List View
  • Fixed an issue with the View Ordered Parts screen
  • Map view will now only display techs using Mobile or GPS integration
  • Map view will display Company address if no Dispatch was selected
  • Improved performance of ESC Connections Server

Release: 15.00.00

ESC Desktop

  • Added Google Maps Integration
  • Added Date/Time Stamp with User Name to Notes fields
  • Added Customer Center user interface
  • Added new Search feature to Icon Bar
  • Updated user interface for Dispatch Board
  • Updated user interface for List Views
  • Updated Icon Bar to include List Views
  • Added ability to have each List View open simultaneously
  • Added ability to work on multiple transactions simultaneously
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