Key Performance Indicators HELP!

I am trying to break out revenue and total calls by 5 categories by 2 departments. Demand Service and Maintenance

1. Diagnosis Fee Only

2.Repairs and Average ticket

3.If a customer purchase Service Plan or Not and average amount

4. If a customer Replaced and average amount

5. If customer purchase IAQ products and avg. amount


Any help would be greatly appreciated. 



  • Hi, 

    Are you looking to only use ESC reporting or do you use backend reporting like Crystal Reports/SSRS/or Database Queries?

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  • I have never used Crystal Reports but whatever would allow me to get the data

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