Answered

Alerts between the mobile app and PC program

Are there alerts in the program that allow the dispatcher to be notified when a technician has changed the status of the job, or adds notes in the job?

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  • I'd like to know if this feature exists as well.  Just as the technicians receive an alert when they get a new dispatch from the office, it would be great to get a notification in the office that a change has been made in the field.

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  • I don't believe it exists.  A tech can send a message to all ESC users in-shop, but that's a bit clunky.

     

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  • Suggestion submitted! LOL

    It really would be valuable- the whole point in the mobile is to make my job easier, keeps me off the phone with the techs and lets me answer customer calls more efficiently.

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  • Rick is correct, there is not a way to chat like that in ESC. There are customers using a great free app called Slack that helps with this.

    https://slack.com/

    We use this for our inter-office communication and between our mobile phones. It's awesome, I'd highly recommend it.

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