Community Roles

At descohelp.zendesk.com you will find many different users, all there to get and give information.

These are the roles for the users you will encounter in the dESCO community:

Registered end-users. These are users who have registered and signed in to participate. Some stay for a short time to ask a question or to get through their initial set up. Others stick around, and keep coming back to check out our resources and participate in the community.

Community moderators. These are product experts in the community who are promoted from the pool of registered users. Moderators volunteer their time to monitor the community and help other users by sharing their knowledge and experience—and they continue to discover new things that help them optimize their dESCO workflows as well.

dESCO employees. In addition to the team of employees dedicated to supporting the community, there are many other employees who participate in the community. Usually these employees are technical support specialists, product managers, or customer advocates, but anyone from dESCO might jump in at any time to help users succeed!